When booking an appointment you agree to paying a $100 booking fee to secure your appointment.
Cancellations accepted up to 48 hours before the scheduled service.
When cancellation of appointment is less than 48 hours notice, booking fee forfeited.
We ask that you contact us via phone during trading hours. We ask that you contact us via phone during trading hours.
Your booking Fee is transferable to a rescheduled appointment by phone the Studio
For cancellations only, the booking fee may be refunded if more than 48hours’ notice is given to the salon via phone call.
We will not offer a refund if you simply change your mind about the service received or product purchased.
If you are dissatisfied with your results please call the salon directly. Our team will be happy to make small tweaks and adjustments within 7 days or less of your hair appointment.
Redos are not provided if you “change your mind” or do not follow home hair care recommendations. If your request is reasonable, we will do all that we need to fix any error in quality.
These services are complimentary unless we do new work that is outside what was discussed and agreed upon at your original appointment commencing.
Please note; concerns outside our 7 day period will be considered a regular appointment and will be charged accordingly.
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