Cancellation Policy, Product return And T&C's

All prices displayed are starting prices and "may" change (this could be based on your hair thickness/length). Your stylist will provide an accurate quote once you have arrived for your appointment/ consultation and discussed your hair goals.

When booking your appointment you agree to paying the booking fee to secure your appointment. 

Booking Fee varies, depending on the service booked & is advised upon booking.

Please note: Pricing is subject to change based on hair length, thickness, and product use. A consultation and quote will be provided prior to commencing your service.

Cancellation & No-Show Policy

• Cancellations are accepted up to 48 hours prior to your scheduled appointment.
• If you cancel with less than 48 hours’ notice, your booking fee/deposit will be forfeited.
• If you fail to attend your appointment without notice, your deposit will be forfeited and a further 25% of your scheduled service total will be charged.

We ask that all appointment changes or cancellations be made by phone or in studio during trading hours. 

*Please note that voice messages within these time frames will be treated as the above T&C’s .

Your booking fee is transferable if you reschedule your appointment accordingly by phone with the studio team.

Should you reschedule your appointment more than twice, Lavender Jane Hair Team reserves the right to decline future rebooking requests, and a further 25% of your scheduled service may apply.

If you arrive late to your appointment without notice, Lavender Jane Hair Team reserves the right to adjust or reschedule your appointment, as late arrivals impact other scheduled clients.

Should you choose not to reschedule after arriving late, your deposit will be forfeited and a further 25% of your scheduled service will be charged.

Rescheduling Policy
At Lavender Jane Hair Studio, we understand that your schedules can change unexpectedly. However, if you reschedule your appointment more than twice consecutively, we reserve the right to not book your appointments and your deposit is forfieted.

Thank you for your understanding and for helping us maintain a smooth booking process for all clients.

For cancellations only, the booking fee may be refunded if more than 48hours’ notice is given to the salon via phone call.

We will not offer a refund if you simply change your mind about the service received or product purchased.

If you are dissatisfied with your results please call the salon directly. Our team will be happy to make small tweaks and adjustments within 7 days or less of your hair appointment.

Redos are not provided if you “change your mind” or do not follow home hair care recommendations. If your request is reasonable, we will do all that we need to fix any error in quality.

These services are complimentary unless we do new work that is outside what was discussed and agreed upon at your original appointment/Consultation commencing.

Please note; concerns outside our 7 day period will be considered a regular appointment and will be charged accordingly.

Loyalty Program – Terms & Conditions Points Accrual: 

Points are earned on eligible purchases and automatically linked to your client profile.

Points are non-transferable and hold no cash value.

Expiry: All points expire 12 months from the date earned.

Expired points cannot be reinstated or extended.

Rewards: Rewards unlock at specific point tiers and must be redeemed within 12 months. Rewards cannot be shared, combined with other offers, or exchanged for cash or alternate services/products. Tier 

Validity: Once a tier is reached, benefits remain active for 12 months. Upgrading to a higher tier resets the 12-month period.

Usage: Rewards are for personal use only. Misuse or abuse (e.g. fraud or sharing perks) may result in removal from the program.

Modifications: The business reserves the right to modify or cancel the Loyalty Program at any time without notice 

Lavender Jane Hair Studio Product Refund & Return Policy

We at Lavender Jane Hair Studio are committed to ensuring customer satisfaction.

Our return policy is designed to offer flexibility while maintaining product integrity.

As your stylist we talk you through the products that we use on your hair on day of your appointment & advise that you feel the product in your hair prior to your purchase.

Change of Mind Returns

We are happy to accept returns for change of mind on products purchased within 14 days of the purchase date.

The following conditions apply:

• The product must be unopened, unused, and in its original packaging with the manufacturer's seals intact.
• All gift inclusions must be returned with the product.
• Return shipping for change of mind purchases is at the buyer's expense.

Faulty Product Returns

If you encounter a faulty product, please contact us directly at the studio with the item and details of the fault. We will assist in resolving the issue.

Allergy Returns

In rare instances where you have experienced an allergic reaction:

1. Immediately discontinue use of the product.
2. Take a photo of the reaction and email it to us.
3. The returned product must be less than 20% used.